AuthentiCITY--Mrs. Seifert at City Hall puts the REAL in RealNEO.   I have to love this woman who answers the phone for the City of Cleveland.  She knows her job and she does it well.  I called to comment about the recycling program was patched through to the Mayor's Action Line and patched through to Nicole in Public Service.  I felt like I was heard today.  Thanks to Nicole, too.  The whole transaction took 5 minutes.  No music, no endless button-pushing.  Results.